Frequently Asked Questions (FAQ) 

Clear Answers from Your NATE-Certified Comfort Experts.

  • Do you offer 24/7 emergency service?

    Yes, we provide 24/7 Emergency Heating and AC Service to our entire coverage area in Massachusetts and Southern New Hampshire for critical system failures.

  • What is the Mass Save program, and how does it benefit me?

    Mass Save is a state-funded rebate program for energy efficiency. As an Approved Contractor, we help you secure rebates up to $10K and 0% financing for high-efficiency upgrades like heat pumps.

  • How can I access your 0% Financing option?

    We facilitate 0% Financing for qualifying high-efficiency installations. Our team will guide you through the application process during your consultation to make your upgrade affordable.

  • What areas do you serve in New Hampshire?

    We primarily serve Southern New Hampshire, including our NH-East and NH-West zones (e.g., Portsmouth, Exeter, Goffstown, Manchester). See our Service Areas map for detailed zip codes.

  • What types of maintenance plans do you offer?

    We offer a 4-tier Elite Care Maintenance Program that includes Seasonal Tune-Ups, priority scheduling, and discounted repairs to protect your system's efficiency and warranty.

  • Why should I choose a Ductless Mini-Split system?

    Ductless Mini-Splits (like those from our partner Mitsubishi Electric) provide highly efficient, zoned heating and cooling, eliminating energy loss associated with ductwork.

  • What is a NATE-Certified Technician?

    NATE (North American Technician Excellence) certification means our technicians have proven their knowledge and competence through rigorous testing, ensuring the highest standard of service quality.

  • Do you service boilers and furnaces, or just heat pumps?

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  • How can I save money using your company?

    You can save through Mass Save rebates, 0% financing, our New Customer Promo ($50), and Referral Bonuses ($10-$50), plus long-term savings from high-efficiency installations.